FAQs

What is your shipping timeframe?
We aim to process and dispatch all orders within 1–2 business days. During busy periods, this may extend to 3–5 business days.

Do you ship internationally?
Yes, we offer worldwide shipping.

How much is shipping within Australia?
Standard and express options are available at checkout. Free standard shipping is offered on orders over a set threshold.

What are the shipping options for New Zealand?
Both standard and express shipping options are available at checkout.

Do you offer express shipping to the USA?
Yes, express shipping via DHL is available.

Are duties and taxes included?
Duties and taxes are not included and may be payable upon delivery depending on your location.

Can I return or exchange sale items?
All sale items are final sale and cannot be returned or exchanged.

What is your returns policy for full-priced items?
We offer store credit for eligible returns that meet our return conditions.

How do I initiate a return?
Please send your item back to our returns address with your order number and full name included.

Do you offer refunds?
We do not offer refunds for change of mind. Store credit is provided for approved returns.

What should I do if I receive a faulty item?
Contact us as soon as possible with details and photos. If deemed faulty, we will cover return costs and issue a full refund.

Can I cancel or change my order?
We have a strict no cancellation or changes policy once an order has been placed.

How do pre-orders work?
Pre-order timeframes are listed on each product page. If your order includes pre-order items, the full order will ship once all items are available. To receive items sooner, place separate orders or request split shipping.

How can I track my order?
Once your order has been dispatched, you will receive tracking details via email.

What sizes do you offer?
We offer a range of sizes from XS to L. Please refer to our Size + Fit page for detailed guidance.

How should I care for my garments?
We recommend cold washing, air drying, and avoiding harsh detergents to maintain fabric performance and longevity.

Where are your products made?
Our pieces are designed and manufactured in Los Angeles using thoughtfully sourced materials.

Do you offer gift cards?
Gift cards are available for purchase online.

How can I contact customer service?
You can reach us at tualmioutdoors@gmail.com

Where can I find more information?
Please refer to our Shipping, Returns, Size + Fit, and Garment Care pages for more details.